Abstract: Customer satisfaction in the airline industry is influenced by demographic, service-related, and operational factors. As competition grows and passenger expectations evolve, understanding ...

I'm on my way home from Australia, and on this trip I flew Qantas to Los Angeles from Sydney, and on to New York on American Airlines. This kind of multi-airline itinerary is super common for ...

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Michelle Couch-Friedman is an ombudsman columnist at The Points Guy. Michelle is the founder of Consumer Rescue, an organization dedicated to helping consumers navigate and avoid problems with ...